Terms & Conditions of refund or exchange
Please read the following in the context of Australian Consumer Law and the Office of Fair Trading website information.
As you can imagine, returning some supplies like mulch or soil can be messy but, we stand by our quality and if we've sold you something that isn't up to scratch, we will happily refund or exchange the product.
We abide by Australian Consumer Law as laid out on the Office of Fair Trading website.
Products for return or refund require receipt for proof of purchase from us with the goods matching the receipt. It must also be brought to the attention of the yard manager who carries responsibility for authorising returns or refunds.
1.0 Returning NON FAULTY goods with an invoice and, without an invoice.
1.1 WITH AN INVOICE
This is the easy one. GGLS will provide a refund if:
All returned products are unused, in original packaging, size and weight - and in saleable condition
Invoices must be valid and intact
It is our intention that refunds will be given in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card. Credit card refunds will only be processed via the original card which must be present at the time of refund.
1.2 WITHOUT AN INVOICE. This is a bit trickier
It's tricky because we've been caught before with some infuriating customers attempting to return a product that is of poor quality and not from this yard. Where invoices are raised without specific customers details GGLS will endeavour to isolate transactions to the specific purchase in question.
This may not always be achievable where customers can not provide sufficient information pertaining to the purchase. In most cases we will have a record especially if you have paid by credit card. However, if not...this one kind of tests the friendship and it will be at the yard manager's discretion if an exchange is considered.
2.0 EXCHANGE of PRODUCTS
There are conditions. All products for exchange must be unused, in original packaging and in saleable condition and must not be contaminated by other products (soils, rocks, mulches etc) GGLS require personal identification prior to processing the refund.
3.0 TRADE ACCOUNT RETURNS & EXCHANGES
Account customers must confirm all transaction details prior to a refund being authorised. Refunds will be credited against the trade account.
3.1 Are there EXCEPTIONS?
GGLS may choose NOT to authorise a refund in the following instance.
a) Any product/s specifically manufactured to a customer order requirements, rather than stock products, we have no way of onselling these made to your contents instruction and are under no obligation to take back this product you ordered and approved but later changed your mind or it didn't produce the results you thought it would. For this reason, we recommend using our stock products that are tried and tested and come with the assurity of being able to exhchange.