Terms & Conditions


Please read the following in the context of Australian Consumer Law and the Office of Fair Trading website information.

As you can imagine, returning some supplies like mulch or soil can be messy but, we stand by our quality and if we've sold you something that isn't up to scratch, we will happily refund or exchange the product. 

We abide by Australian Consumer Law as laid out on the Office of Fair Trading website

Products for return or refund require a receipt for proof of purchase from us with the goods matching the receipt. It must also be brought to the attention of the manager who carries responsibility for authorising returns or refunds.





This is the easy one. GGLS will provide a refund if:

  • All returned products are unused, in original packaging, size and weight - and in saleable condition

  • Invoices must be valid and intact

  • It is our intention that refunds will be given in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card. Credit card refunds will only be processed via the original card which must be present at the time of refund.



It's tricky because we've been caught before with some infuriating customers attempting to return a product that is of poor quality and not from this yard. Where invoices are raised without specific customers details GGLS will endeavour to isolate transactions to the specific purchase in question.

This may not always be achievable where customers can not provide sufficient information pertaining to the purchase. In most cases, we will have a record especially if you have paid by credit card. However, if not...this one kind of tests the friendship and it will be at the manager's discretion if an exchange is considered. 



There are conditions. All products for exchange must be unused, in original packaging and in saleable condition and must not be contaminated by other products (soils, rocks, mulches etc). GGLS require personal identification prior to processing the refund.



Account customers must confirm all transaction details prior to a refund being authorised. Refunds will be credited against the trade account.


4.0 Are there EXCEPTIONS?

GGLS may choose NOT to authorise a refund in the following instance.


  1. Any product/s specifically manufactured to a customer order requirements, rather than stock products, we have no way of onselling these made to your contents instruction and are under no obligation to take back this product you ordered and approved but later changed your mind or it didn't produce the results you thought it would. For this reason, we recommend using our stock products that are tried and tested and come with the assurity of being able to exchange.  

  2. Delivery charges associated with the delivery of the requested product, should the delivery have taken place.


The Terms and Conditions herein shall be incorporated in all agreements between Gladstone Garden & Landscaping Supplies ABN: ​32 154 804 690​ (“GGLS”) and its Customers (the person/s named as “the Customer” in the Quotation and/or Invoice). In the event of any inconsistency between these Terms and Conditions and the further Conditions stated in the Quotation or Invoice, the further Conditions shall take precedence.


  1. All work undertaken will be discussed and agreed upon prior to the start date and all work will be completed from the original design by GGLS​ unless otherwise agreed.

  2. The original quoted price for work includes all materials and labour specified as part of the original design, supplied by ​GGLS, unless arranged prior to the commencement date or upon initial first visit.

  3. Errors and changes to the original plan by ​GGLS​ are accepted on all quotes which will be discussed with the customer.

  4. The customer will be responsible for all payments to ​GGLS​, unless otherwise notified in writing prior to commencement.

  5. Payment methods are cash or internet bank transfer.

  6. GGLS require a non-refundable 10% holding deposit payable immediately after acceptance of the quote.

  7. Final payment must be made by the customer within seven (7) days of receipt of the invoice once all the work is completed.

  8. GGLS will not accept payment plan/s or accept “Gift/s” or “Item/s of Value” as payment.

  9. GGLS understand and will exercise their statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if they are not paid according to agreed credit terms.

  10. Any addition and/or alterations to the schedule/project shall be discussed with the customer and agreed upon in writing.

  11. Any service provided by GGLS to the customer in excess of that specified in the quotation shall be subject to further charge and performed as soon as reasonably practicable.

  12. Extra charges will apply if the customer changes their mind after the service is completed and or changes mind on products after they have been delivered.

  13. The customer shall provide water and electricity, if needed, at no charge to ​GGLS​.

  14. The customer shall provide access to the site during ​GGLS​ normal working hours and storage space for materials during the contract progress.

  15. GGLS​ will not take responsibility for any damage to (or cost involved with) any underground hazards, obstructions or services not made known to GGLS in writing or apparent on visual inspection. This must be advised or visually brought to any staff or contractor on site/s attention on the first visit or duration of the visit.

  16. All, or any special conditions, of which ​GGLS​ has been informed are noted in the quotation.

  17. GGLS are not able to accept responsibility for the well-being and maintenance of living plant material, including turf, following practical substantial completion unless a maintenance contract is in existence. Maintenance is not included in the contract unless specified.

  18. If necessary, GGLS reserve the right to substitute any plant with another of equal value and growth/habitat/colour in accordance with the specification.

  19. After practical substantial completion, GGLS are not able to accept responsibility for any damage through the elements, including drought, winds, rain and frost to any products or material(s) including plants.

  20. Upon practical substantial completion the responsibility for the care and watering of all plants, lawns, etc., is handed over to the customer and will require regular attention until established. Great care is taken to remove all weeds/roots from the site when being prepared, but ​GGLS​ cannot accept responsibility for subsequent weed growth on completion of the project.

  21. It is very important and the sole responsibility of the customer to ensure GGLS are made aware of any special/statutory bylaws/conditions/permissions that may be involved.

  22. GGLS accept no responsibility for works that have been carried out on land that is not under the ownership of the customer and it is assumed that all planning laws or regulations have been applied before the commencement of any works.

  23. Severe weather conditions, including drought, storms, lightning, acts of God, flooding, earthquake, Godzilla, may cause the delay of visits and also may affect the original, agreed price, should there be damage to work already performed.

  24. Delays caused by other companies on site may cause work to be rescheduled and charges may be made in certain circumstances.

  25. All materials, hard and soft landscapes on site including plant/s remain the property of GGLS until payment is received in full and GGLS reserves the right to remove said property if the unpaid debt remains after 90 days.

  26. GGLS does not accept liability for efflorescence, colour or size variation in the products and materials which will be purchased or delivered as part of the work completed. GGLS provides no warranty and accepts no liability whatsoever in respect of the condition or quality of the products and materials that are purchased and delivered to site from the supplier.

  27. The ​customer ​indemnifies GGLS for any and all future liabilities, losses, damages, costs or expenses which may be suffered, incurred or associated as a result of anything that may occur beyond the purchase of products and materials that are purchased and delivered as part of the project.

  28. GGLS will not be responsible or liable for any structural considerations, the appearance of finish features, or overall management of works where an outside party has provided advice, drawings, or supervision, unless agreed to in writing by the GGLS prior to the start of the project.

  29. Cancellation of work not received within 14 working days of the agreed start of work date, will be subject to a charge of 10% of the quoted price.

  30. GGLS provides a standard one-year workmanship warranty on all works completed by GGLS.

  31. These terms and conditions and contract data represents the entire agreement between the parties in relation to the service provided and supersedes all previous written or oral communication.

  32. The contract documents include the quotation, specification, plans and any other documents referred to in the quotation.

  33. These terms and conditions shall apply to the contract to the exclusion of any terms and conditions used by the customer.

  34. No variation of these terms and conditions shall be binding on GGLS unless in writing and signed by the customer and a director of GGLS.

  35. The contract may not be assigned or transferred by the customer without the prior consent of GGLS in writing signed by a director.

  36. Each party shall keep confidential in all processed, information or data disclosed to it which belongs to the other and shall not disclose the same to any person, firm or company without prior written authority of the other party.

  37. By accepting the quotation provided by GGLS, the customer accepts these terms and conditions and all aspects of the agreed contract that make up these terms and conditions